Privacy policy

The administrator of the website www.grupartc.com. is RTC MONTAGE SP. Z O.O., ul. Twarda 18, 00-105 Warszawa, NIP: 5060113963, REGON: 364202345, KRS: 0000612352. You can contact us by e-mail at rtc.office@rtc-regaly.com or by phone at +48 601 811 642.

I. For what purpose do we obtain data from you and how do we process it?

Newsletter. By subscribing to our newsletter, you receive news, valuable content and industry information from us. When registering, you provide us with your name and e-mail address in the form. Providing this data is voluntary, but necessary to receive valuable content from us via the newsletter. The legal basis for the processing of this data is the performance of the contract (Article 6(1)(b) of the GDPR); Additionally, your data along with the IP number from which you subscribed to the newsletter will be saved on the server of the mailing service provider with which the Administrator has signed an agreement entrusting data processing. Your data is processed for the purpose of sending you the ordered content and will be saved in the database for the period of providing the newsletter service, unless you terminate the contract for the provision of electronic services earlier, which will result in deletion of your data from the database.
Contact form. You can contact us by sending an inquiry via the contact form on our website. In such a case, you provide us with your name, e-mail address and other information in the content of the message, which may contain personal data. Providing this data is voluntary, but necessary to contact us using the form. We process the data you provide for the following purposes:

- - answering your question, i.e. taking action at the request of the data subject (Article 6(1)(b) of the GDPR).
  - archiving, which is our legitimate interest of the Administrator (Article 6(1)(f) of the GDPR)
  - possible pursuit of claims or defense against them, which is our legitimate interest of the Administrator (Article 6(1)(f) of the GDPR), consisting in the protection of our rights;

You have the right to access the history of correspondence (if it has been archived) and you have the right to demand the deletion of correspondence, unless its archiving is justified due to the overriding interests of the Administrator, e.g. defense against potential claims on your part.

Registering an account on the website. If you decide to register on our website by creating a user account, you will be asked to provide the data necessary to create and operate it. Providing mandatory data such as name and surname, address, e-mail, telephone number is required to create and operate an account. If you do not provide them, we will not be able to set up a user account for you.

We process the data you provide for the purpose of:

- - maintaining and servicing a user account on the website, which is necessary to perform the contract (Article 6(1)(b) of the GDPR);
  - for statistical and analytical purposes, which is our legitimate interest of the Administrator (Article 6(1)(f) of the GDPR), which consists in conducting analyzes of Users’ behavior and activity as well as
  - their preferences in order to improve the quality and adequacy of the functionalities used and the services provided;
  - possible pursuit of claims or defense against them, which is our legitimate interest of the Administrator (Article 6(1)(f) of the GDPR), consisting in the protection of our rights;
  - marketing of products and services, which is our legitimate interest (Article 6(1)(f) of the GDPR), which consists in presenting the offer to our customers;

Personal data will be processed until the purpose for which they were collected no longer exists or, in the case of data whose processing requires your consent, until it is withdrawn.

The order form. When purchasing a product or service on our website, you are obliged to complete the order form and provide the data necessary to finalize the sales process. You will be asked to provide: name and surname, shipping address, e-mail address and telephone number. If you additionally request an invoice, you will be obliged to provide data enabling its issuance. Data that are required to place an order on our website are marked with an asterisk. Providing this data is voluntary, but necessary to place an order. We process the data you provide for the purpose of:
execution of the order, which is necessary to perform the contract (Article 6(1)(b) of the GDPR);

- - for statistical and analytical purposes, which is our legitimate interest of the Administrator (Article 6(1)(f) of the GDPR), which consists in conducting analyzes of Users’ behavior and activity as well as
  - their preferences in order to improve the quality and adequacy of the functionalities used and the services provided;
  - possible pursuit of claims or defense against them, which is our legitimate interest of the Administrator (Article 6(1)(f) of the GDPR), consisting in the protection of our rights;
  - marketing of the Administrator, which is our legitimate interest (Article 6(1)(f) of the GDPR), which consists in presenting our offer to customers;

Personal data will be processed until the purpose for which they were collected no longer exists or, in the case of data whose processing requires your consent, until its withdrawal.

Withdrawal form. We have provided a contract withdrawal form on our website, which will streamline the process of returning a product or service purchased on our website and related to withdrawal from the sales contract. When withdrawing from the contract, you are obliged to complete the form and provide the data necessary to consider the return and finalize it.

You will be asked to provide: name and surname, company details (if applicable), residential address, e-mail address and telephone number, account number. Providing data is voluntary, but necessary to withdraw from the sales contract and make a return.

We process the data you provide for the purpose of:

- - exercising the right to withdraw from the contract, which is necessary to perform the contract (Article 6(1)(b) of the GDPR);
  - for statistical and analytical purposes, which is our legitimate interest of the Administrator (Article 6(1)(f) of the GDPR), which consists in conducting analyzes of Users’ behavior and activity as well as
  - their preferences in order to improve the quality and adequacy of the functionalities used and the services provided;
  - possible pursuit of claims or defense against them, which is our legitimate interest of the Administrator (Article 6(1)(f) of the GDPR), consisting in the protection of our rights;

Personal data will be processed until the purpose for which they were collected no longer exists or, in the case of data whose processing requires your consent, until its withdrawal.

Complaint form. We have provided a complaint form on our website, which will streamline the process of reporting defects in products or services purchased on our website. When submitting a complaint, you are obliged to complete the form and provide the data necessary to consider the complaint.

We process the data you provide for the purpose of:

Considering complaints, which is necessary to perform the contract (Article 6(1)(b) of the GDPR);
for statistical and analytical purposes, which is our legitimate interest of the Administrator (Article 6(1)(f) of the GDPR), which consists in conducting analyzes of Users’ behavior and activity as well as their preferences in order to improve the quality and adequacy of the functionalities used and the services provided;
possible pursuit of claims or defense against them, which is our legitimate interest of the Administrator (Article 6(1)(f) of the GDPR), consisting in the protection of our rights;

Personal data will be processed until the purpose for which they were collected no longer exists or, in the case of data whose processing requires your consent, until its withdrawal.

Communication via chat function (Telegram, WhatsApp). When you use the chat feature to communicate with us, we collect the content of the messages and information you provide to us through the chat feature, including your name, email address and phone number.

We process the data you provide for the following purposes:

answer to the question you asked. The legal basis for the processing of this data is to take action at the request of the data subject (Article 6(1)(b) of the GDPR)
possible pursuit of claims or defense against them, which is our legitimate interest of the Administrator (Article 6(1)(f) of the GDPR), consisting in the protection of our rights;
archiving correspondence for internal purposes after the end of contact, which is based on the legitimate interest of the administrator (Article 6(1)(f) of the GDPR)

Personal data is processed for the purpose of contacting you and will be stored for the duration of archiving correspondence. You have the right to access the history of correspondence (if it has been archived) and you have the right to demand the deletion of correspondence, unless its archiving is justified due to the overriding interests of the Administrator, e.g. defense against potential claims on your part.

Comments. To post a comment on an entry on our website, you must complete the form in which you provide us with your name and e-mail address. Providing data is voluntary, but necessary to add a comment. The legal basis for the processing of this data is the performance of a contract or taking action at the request of the data subject (Article 6(1)(b) of the GDPR).

Your data is processed for the purpose of publishing a comment and will be processed for the duration of the comments’ existence on the website, unless you ask us to delete them earlier, which will result in deleting your data from the database.

PUSH notifications. If you want to receive short information and notifications from us and want them to be displayed directly on your device, you can select the appropriate settings that will enable us to display them. As a rule, PUSH notifications contain short messages focused on important information. The legal basis for the processing of this data is the performance of a contract or taking action at the request of the data subject (Article 6(1)(a) of the GDPR).

These messages are not stored.

Payment Gateway. When you purchase a product or service, you make a payment through the online payment system provider at the payment gateway. It is a functioning application that is associated with authorization centers, banks and other financial institutions and which allows the transfer of data to the IT systems of these institutions in order to complete online payment transactions. When making a payment, you will be asked to provide the data necessary to initiate the payment process. Providing this data is voluntary, but necessary to pay for the product or service. The legal basis for the processing of this data is the performance of a contract or taking action at the request of the data subject (Article 6(1)(b) of the GDPR). Your data is stored on the service provider’s server until it is no longer needed to achieve the purpose for which it was collected. The Administrator has signed an agreement to entrust the processing of personal data with the service provider.

II. Cookies policy

Our website uses cookies to provide you with the best experience. Cookies are small text information stored on your end device (e.g. computer, tablet, smartphone) that can be read by our IT system. Cookies allow us to:

ensure the proper functioning of the website as you expect,
improve the speed and security of using the website,
improve the features available to you on the website,
use analytical tools,
use marketing tools,
use the comment system,
display videos from YouTube and Vimeo on websites,
provide social features.

When you first visit our website, you are presented with information about the use of cookies. By accepting and closing this information, you consent to the use of cookies in accordance with the provisions of this privacy policy. You can always withdraw your consent by deleting cookies or changing cookie settings in your browser. Remember, however, that disabling cookies may cause difficulties in using the website, as well as many other websites that use cookies.

Types of cookies and tracking technologies on our website

Log files. Each time you visit our website, the system automatically collects information and data from your computer. Your data in log files is stored to ensure the functionality of the services, optimize the website and ensure the security of IT systems. These are the following data: Internet Protocol; IP address; URL of the website from which you were redirected and from which the file was requested; date and time of access; browser type and operating system; the page the user is visiting; amount of data transferred; access status (file uploaded, file not found, etc.), duration and frequency of use. When accessing mobile applications, the following data and information is collected: Internet protocol; IP address; date and time of access; device type and operating system; amount of data transferred; access status (such as file uploaded, file not found, etc.); duration and frequency of use. Temporary storage of the IP address by the system is necessary to enable the provision of services on the user’s computer. For this purpose, the user’s IP address must be stored for the duration of the session.

The legal basis for the processing of this data is the legitimate interest of the administrator (Article 6(1)(f) of the GDPR). Your data is stored on the server until it is no longer needed to achieve the purpose for which it was collected. If data is collected for the purpose of providing the website, this takes place at the end of a given session. The data collected in the logs are necessary for the functioning of the website, therefore the user cannot object to their processing.

Google analytics. In order to analyze the use of our website by users, we have installed a tool on the website that allows us to create reports on website activity, measure the effectiveness of content and provide other services related to the use of the website and the Internet. Our website uses the “Google Analytics” service provided by Google Ireland Ltd. (Gordon House, 4 Barrow Street, Dublin, Ireland). The service uses cookies: text files stored on the user’s device. The information collected by cookies is usually sent to a Google server and stored there. We use anonymization by shortening IP addresses, which makes it impossible to associate the IP address with the user.